1. Credits and price
- 1 credit = US$0.05. Credits are a unit of measurement, not money.
- Credits have no cash value and cannot be transferred to another account or person.
2. How a job is priced
- Talking-head Cut is billed by the minute of source material: 2 credits per minute, with any part-minute rounded up to a full minute, minimum 2 credits.
- Ordinary edits to the result are included in that price.
- When you confirm a quote the credits are reserved, and charged when the work is delivered. If the job fails, the reserved credits are released automatically.
3. Validity
| Credits | Valid for | Notes |
|---|---|---|
| Paid credits (packs) | 365 days from purchase | Deducted after gift credits |
| Gift and promotional credits | 90 days | Used first; not refundable |
| Subscription credits | Until the end of each billing period | Reset each period; unused credits do not roll over |
4. Refunds
- Full refund: within 7 days of a purchase, if that purchase's credits are unused, we refund the full amount to the original payment method.
- Partially used purchases: not refundable.
- Gift and promotional credits: not refundable, and never paid out in cash.
- Subscription: credits reset each billing period and are not carried over. Renewal payments are not refundable.
5. How to request a refund
Email [To be confirmed: contact email] from the address on your account, and include the purchase date and the Stripe receipt if you have it. We reply within [To be confirmed: processing period], and the refund reaches your payment method according to your bank's timing.
6. Charged twice or a payment problem
If you think you were charged twice, or a payment went wrong, contact [To be confirmed: contact email] with the date and amount. We check the billing records for your account and correct genuine errors. [To be confirmed: handling process and time limit].
7. What is not refundable
- Credits that have already been used for a delivered job.
- Gift and promotional credits.
- Subscription renewals.
- Purchases older than 7 days.
8. Related documents
See also the Terms of Service and the Privacy Policy.